LCD Dead on arrival?

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LCD Dead on arrival?

Postby jgoldin1 » 19 Mar 2013, 07:52

Hello,
i got my turnigy 9xr in the mail today and plugged in the battery and lights come on, the back light comes on, but i have no LCD screen. i'm not sure what's going on and what i should do. please help...

ps. i have taken it apart and tried re-inserting the ribbon cable with no luck....
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Re: LCD Dead on arrival?

Postby jgoldin1 » 19 Mar 2013, 08:51

the buttons beep when pressed, so i think the unit is functional...just not the screen
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Re: LCD Dead on arrival?

Postby RedTez » 20 Mar 2013, 05:33

I just had a refund - (no postage) because mine turned on ok - but the lcd screen would turn off out of the blue - the ready light stayed on - and the inputs on my sim were dead - very scary. I writing to let you know my similar experience and was wondering is this happening often. I want to re-order another but the postage x2 is rather off putting and the thought of a model committed to a transmitter that turns off hap haphazardly??

Anyway good luck with whatever happens
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Re: LCD Dead on arrival?

Postby jgoldin1 » 20 Mar 2013, 21:41

I saw somewhere else that they just cleaned the terminals and things started working. i had no such luck. i've also considered just buying a new one. I see that the replacement screens for the 9x are fairly cheap ($8), but i've heard that although they're similar, the ribbon cable's connections are on the wrong side for our 9xr. If anyone has any replacement screen info, let me know.... The closest thing i can find is

http://www.alibaba.com/product-gs/37831 ... OG1L_.html

the screen looks very similar and the ribbon cable even has a similar shape. looks like the original (if this is) has a backlight built in. if it is a similar $8, i might buy one or two and try them out.
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Re: LCD Dead on arrival?

Postby jgoldin1 » 21 Mar 2013, 20:40

The old screens should arrive tomorrow, so i'll test to see if they're even compatible. i've heard that the connector is on the wrong side so even if they work, when i install them, i imagine the image will be backward. I did contact the seller and they directed me to another item(see link below). this looks like a near perfect replacement. even down to the separate backlight power cable. I have requested some samples fearing that they wouldn't deliver unless i ordered 500+.


http://www.alibaba.com/product-gs/44517 ... G26C_.html
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Re: LCD Dead on arrival?

Postby macfly1202 » 01 Jun 2014, 20:46

I've received mine this week and have exactly the same problem : 2 lines are missing on first powering !
Hobbyking answer me they could :
1.) Credit your hobbyking account an amount of $14.99 as compensation for the faulty item; or
2.) Kindly send the item back to our warehouse to arrange a replacement for free shipping. Please be advised that we do not compensate for the shipping cost that you will use for sending the item back to our warehouse.

Scandalous !
I asked them if they could send me a main board and lcd screen replacement because of their small cost....

To be followed...
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Re: LCD Dead on arrival?

Postby deaconFlyer » 02 Jun 2014, 00:37

I am always amazed at how the costs of shipping back is so much more than the cost of an entire new unit.

Shipping costs are literally killing small business. My son's company could not compete at any reasonable price level when the costs of shipping were factored into the costs of the parts he was replacing.for customers. Look at eBay ... an item that sells for $3.00 and fits in an envelope will have a $14+ domestic dollar shipping charge. The same items ships through Malaysia for pennies. Check out the costs of shipping it back and you will see why they won't refund or credit the costs.

We no longer have a local post office. Our local mail is driven to a terminal 200km away, sorted and driven back for delivery. What was next day is now 2-4 days, or 9 days based on the dates on last weeks letter. Maybe the extra charges are for storage? ... now they want to get rid of delivery to the door.

I have replaced the main board and the lcd (my fault!) on one of my 9XR's and it was a simple task. Personally, I am going to check and clean the seating of the ribbon cable first. That is one area where it could pass QC and then vibrate or shake loose during shipping. Look for loose solder floating around in the case while you are at it ... or a cold joint that has shaken loose.

Worse comes to worse, get the parts and do the work yourself. It will be cheaper than the shipping.
--
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Re: LCD Dead on arrival?

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